• Terms and Conditions

    Fixed monthly instalments must be paid on or before the specified due date.
    On the completion of the plan, the customer can purchase gold jewellery equivalent to the weight of accumulated gold without paying making charges & wastage for all gold and Silver ornaments. GST and stone charges are applicable.
    In the event of premature closure of the payment scheme, the customer is entitled to purchase jewellery equivalent to the amount he/she has paid up.

  • Privacy Policy

    We respect your privacy and treat your personal information as confidential. We will not sell any information about you to any other party.

    What information do we collect from you?

    We have access only to information that you provide willingly. The information you provide is referred to as personal information. Please make sure you update your personal information if any of your details change.
    In order to do any of the activities such as placing an order, signing up for e- newsletters, entering competitions or giving feedback, you need to provide us with certain details viz.your name,e-mailaddress,delivery address, office or residential address ,telephone number, mobile number etc.

    How will we use it?

    We use your personal information to fulfill any order and to communicate with you when necessary. We may also use your personal information to contact you about news and offers that we think may interest you, or to tell you if we change anything important about how the website works, or the terms of use of the website. If you decide at any point that you no longer wish to receive message of this nature, please contact us through e-mail.Alternatively, click to unsubscribe at the button of any of the e-mails you receive.

    Will we share your personal Information with anyone else?

    We will not share your personal details with any other company for their marketing purposes. Payments on the website are processed by a third party, which adheres to the privacy policy that is set out here.We have a non –disclosure agreement with this third part, and they are certified by all the major card issuers to hold details securely.

    How long will we keep your information?

    We will keep your personal information only for as long as it is necessary to carry out the purpose for which you have given it to us. WE will keep your personal information with us only if we have to respond to a query from you or fulfill an order placed by you

    What are “cookies “and how do we use them?

    When you place an order on the website and enter you name and details, you will become a recognized user, and we will send a cookie to your computer. A cookie is a small file that may
    be placed on your computer’s hard disk for record-keeping purposes. Cookies do not contain any information that can be personally identifying you. They help us to recognize you when you visit the website and make use of the service so that the service can be tailored to your needs. By using cookies, we can make your online experience more efficient. For example, they allow you to store your chosen items in your shopping basket, without losing them between visits, and to make the checkout process faster. We will also use cookie for the compilation of certain statistics ( which do not identify you personally) relating to the use of the website. Such information may include the number of visits, average time spent, and other statistics relating to the website.

    5CMC+74Q,Sundaram Nager,Singampunari
    Email: srigandhimathigoldhousechit@gmail.com
    Phone: +919443442603

  • Refund Policy

    In case the Scheme you have joined ,but has not yet been money credited to your account, you may still cancel the order online. Your refund will be processed within 7 working days.

    Credit Card

    The credit card account of the Member will be re-credited with the refund amount by Sri Gandhimathi Gold House. The refund amount will be credited to the Member's account within the time span stipulated by the bank which has issued the credit card.

    Cheque Wire Transfer

    The refund amount shall be deposited into the bank account of the Member by Sri Gandhimathi Gold House within seven (7) business days after the receipt of request for refund by the Member.
  • Shipping Policy
    Sri Gandhimathi Gold House (“we” and “us”) is the operator of (https://gandhimathigoldhouse.com/) (“Website”). By placing an order through this Website you will be agreeing to the terms below. These are provided to ensure both parties are aware of and agree upon this arrangement to mutually protect and set expectations on our service. 1. General Subject to stock availability. We try to maintain accurate stock counts on our website but from time-to-time there may be a stock discrepancy and we will not be able to fulfil all your items at time of purchase. In this instance, we will fulfil the available products to you, and contact you about whether you would prefer to await restocking of the backordered item or if you would prefer for us to process a refund.
    2. Shipping Costs Shipping costs are calculated during checkout based on weight, dimensions and destination of the items in the order. Payment for shipping will be collected with the purchase. This price will be the final price for shipping cost to the customer. Shipping / Delivery Usually we ship the orders on the same day, orders received till 4:00 PM will be shipped on the same day, orders received after 4:00 PM will be shipped on the next working day. In any case we will ship your order within 48 hours. For Customer living in Metros and other cities products will get delivered within 5 working days, and for the rest of India they make take up-to 7 working days.
    3. Returns 3.1 Return Due To Change Of Mind Sri Gandhimathi Gold House will happily accept returns due to change of mind as long as a request to return is received by us within 7 days of receipt of item and are returned to us in original packaging, unused and in resalable condition. Return shipping will be paid at the customers expense and will be required to arrange their own shipping. Once returns are received and accepted; refunds will be processed to store credit for a future purchase. We will notify you once this has been completed through email. (Sri Gandhimathi Gold House) will refund the value of the goods returned but will NOT refund the value of any shipping paid. 3.2 Warranty Returns Sri Gandhimathi Gold House will happily honour any valid warranty claims, provided a claim is submitted within 90 days of receipt of items. Customers will be required to pre-pay the return shipping; however we will reimburse you upon successful warranty claim. Upon return receipt of items for warranty claim, you can expect Raise Jewellers to process your warranty claim within 7 days. Once warranty claim is confirmed, you will receive the choice of: (a) refund to your payment method (b) a refund in store credit (c) a replacement item sent to you (if stock is available)
    4. Delivery Terms 4.1 Transit Time Domestically In general, domestic shipments are in transit for 1 – 2 days 4.2 Transit time Internationally Generally, orders shipped internationally are in transit for 4 – 22 days. This varies greatly depending on the courier you have selected. We are able to offer a more specific estimate when you are choosing your courier at checkout. 4.3 Dispatch Time Orders are usually dispatched within 2 business days of payment of order Our warehouse operates on Monday – Friday during standard business hours, except on national holidays at which time the warehouse will be closed. In these instances, we take steps to ensure shipment delays will be kept to a minimum. 4.4 Change of Delivery Address For change of delivery address requests, we are able to change the address at any time before the order has been dispatched. 4.5 P.O. Box Shipping Sri Gandhimathi Gold House will ship to P.O. box addresses using postal services only. We are unable to offer couriers services to these locations. 4.6 Military Address Shipping We are able to ship to military addresses using USPS. We are unable to offer this service using courier services. 4.7 Items Out Of Stock If an item is out of stock, we will wait for the item to be available before dispatching your order. Existing items in the order will be reserved while we await this item. 4.8 Delivery Time Exceeded If delivery time has exceeded the forecasted time, please contact us so that we can conduct an investigation.
    5. Tracking Notifications Upon dispatch, customers will receive a tracking link from which they will be able to follow the progress of their shipment based on the latest updates made available by the shipping provider.
    6. Parcels Damaged In Transit If you find a parcel is damaged in-transit, if possible, please reject the parcel from the courier and get in touch with our customer service. If the parcel has been delivered without you being present, please contact customer service with next steps.
    7. Cancellations If you change your mind before you have received your order, we are able to accept cancellations at any time before the order has been dispatched. If an order has already been dispatched, please refer to our refund policy.
    8. Customer service For all customer service enquiries, please email us at srigandhimathigoldhousechit@gmail.com

    5CMC+74Q,Sundaram Nager,Singampunari
    Email: srigandhimathigoldhousechit@gmail.com
    Phone: +919443442603